How many dialed users can be on the system at any one time? There is no restriction on the number of telephone extensions you can have for your business. As you grow, add more as you need.
The number of concurrent calls that can be handled by the system is dependent on the number of SIP channels your broadband connection can handle.
To make or receive a call uses 64 Kbps of bandwidth, to receive calls, download is important and most broadband types offer high download speed giving good capacity. To make calls from your business, the upload speed needs to be looked at to consider how many outbound calls you can make at once.
Our business broadband packages start from a single connection enabling your business to handle 6 calls at any one time to over 1,500 concurrent calls.Broadband Choices
Easy setup, ready to go from anywhere in the world.
All of our services are provisioned straight to you by our tech team according to your spec, ready to use.
There is no expensive set up and installation, designed to be used on your existing computer network.
IVRs, also known as “automated attendant,” “AA,” or virtual receptionist” is a telephony feature which guide callers to their destination by providing a number of choices and waiting for a caller response (dialed digit).
This allows callers to be transferred to an extension based on their selection from a menu, without help from a live operator or receptionist.
As standard place a 3-way conference call between yourself and 2 other parties.
Add Premium Conferencing toy your PBX. iB2i Conference Bridges allow a group of people to participate in a phone call. The most common form of bridge allows participants dial into a virtual meeting room from any phone.Improve your business and create a better conference experience with an iB2i virtual telephone meeting room. Conference Bridges
iB2i PBX Call Queue's allows you to receive more calls in your PBX than your staff members are able to answer at the same time.
They will enable you to deal with your calls more efficiently and your customers will be held in a queue, listening music on hold and receiving information messages about approximate wait time and/or their position in queue depending on the settings you choose to apply to your iBi2 PBX queue environment.
Queues consist of:
Queue members types:
Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service.
iB2i PBX offer an extensive genre of hold music, from classical, jazz, rock and more.
This service rings all the provided destinations in a sequence. If call is not answered by any of the provided extensions, it gets transferred to the 'Last Destination' extension, which can be Voice-mail if 'Is Voice-mail' option is selected.
For example, rings a PBX extension, then a ring group extension, then your mobile.
This service rings all provided destinations at the same time. If the call is not answered by any of the provided extensions, the call gets transferred to the 'Last Destination' extension which can be Voice-mail if the 'Is Voice-mail' option is selected.
When the called number picks up, system will ask if the user wants to accept the call or reject it. If user accepts the call that was already answered by someone else, system will play the message which notifies the user about said situation.
The directory is used to enter all extensions that you want as contacts, and when used with the Busy Line Field enabled phone, you can select which of those extensions will be monitored by your BLF buttons on the phone.
iB2i PBX also integrates a corporate directory with your end points for ease of access to other extensions, also add existing contacts.
Use our iB2i application and start Instant messaging (IM). IM is a type of online chat which offers real-time text transmission over the Internet.
Improve communication with your team.Apps
Improve communication with your team.Apps
Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes: sales activities, marketing, customer service, and technical support.
iB2i offers implementation with your CRM system and it will make it even more efficient.Apps
Use all the great features of your iB2i PBX, now not only from your desk phone, but utilise your computer too.
Link your outlook or Gmail contacts, click to dial, create conference calls with ease, instant message and collaborate with the rest of your team.Apps
Link your tablet or mobile to the iB2i PBX, integrate your team and work smarter, better.
iB2i’s feature-rich communication applications for Apple iOS, Android, Windows and BlackBerry. Mobile clients become an extension to your company’s PBX and feature a host of communication options, superior security and advanced audio.Apps