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Non-Emergency Helplines - 101 / 111 / 116
To dial non-emergency helplines from your iB2i Cloud based PBX then you need to add a * before the number, for example:

  • *101: Single Non-Emergency 101
  • *111: NHS Non-Emergency 111
  • *116: European Helplines 116
  • Online Self Care Manual
    Review our Online Self Care manual to manage your PBX.

    Port Forwarding When System Behind A Router/Firewall

    If the network operates from a LAN IP or behind a router/firewall, then the router/firewall must have all of the ports listed below opened/forwarded.

    Web GUI: TCP: 80, 81, 443

    SSH Access: TCP: 2020, 2222

    SIP traffic: TCP: 10001, 5060-5069

    UDP: 4000-4999, 5060-5069, 10000-20000

    IAX Traffic: TCP: 5038, 5037

    UDP: 4569

    PW Proxy: TCP: 10005

    Jabber Traffic: TCP: 5222 and 5223

    Provisioning: t$MA.cfg

    TFTP: UDP: 69

    Getting to Know Cisco SPA Phone
    Cisco SPA Phone Key  
    # Phone Feature Description


    Handset Pick up to place or answer a call.


    Message Waiting Indicator Displays solid red when you have a new voice mail message. Flashes red during an incoming call or when the phone’s firmware is being updated.


    LCD Screen Displays date and time, phone station name, line extensions, and softkey options.


    Line keys Indicates phone line status. When lit: Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold. Orange: Line is unregistered and cannot be used. Line key colors depend on your phone system and can vary. These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an extension.


    Softkey buttons Press a softkey button to perform the action shown on the label on the LCD screen above. Softkeys vary depending on your phone system. See your phone user guide for more information.


    Navigation button Press an arrow to scroll left, right, up, or down through items shown on the LCD screen.


    Messages button Press to access voice mail (must be set up by your phone system administrator).


    Hold button Press to place a call either on hold or to resume.


    Setup button Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding).


    Mute button Press to mute or unmute the phone. When phone is muted, the button glows red. A flashing mute button indicates the network connection cannot be found.


    Headset button Push to turn the headset on or off. When the headset is on, the button glows green.


    Volume button Press + to increase the volume and - to lower the volume of the handset, headset, speaker (when the handset is off the phone), or ringer volume (when the handset is on the phone).


    Speaker button Push to turn the speaker on or off. When the speaker is on, the button glows green.


    Keypad Use to dial phone numbers, enter letters, and choose menu items.
    Cisco SPA Handsets - Transferring Calls
    Cisco Attended Transfer
    You can perform the following types of transfers:
    Attended Transfer—You call the person to whom you are transferring the call and either:
    - transfer the call while the phone is ringing.
    - wait for the person to answer before transferring the call.

    Blind Transfer—You transfer the call without speaking to the other party to which you are transferring the call.

    Performing an Attended Transfer

    STEP 1 During an active call, press "xfer". The call is placed on hold and a new line is opened to dial the number.

    STEP 2 Either:
    • Enter the number/extension to which you want to transfer the call, then press the "dial" softkey or wait a few seconds.
    • Press the "dir" softkey and either choose a number from the personal directory or select the Corporate Directory, then press the dial softkey.
    If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, use the "delChar, clear, or cancel" softkey to make your changes before the call is transferred.

    STEP 3 Press the "xfer" softkey after the phone begins to ring, or at any time after the phone is answered.  


    Performing an Unattended (Blind) Transfer

    STEP 1 During an active call, press the navigation button to scroll right.

    Cisco SPA Navigation Button

    STEP 2 Press the "bXfer" softkey.

    STEP 3 Enter the number to which you want to transfer the call and press the dial softkey. The call is transferred with no further action required on your part.  


    Transferring a Held Call to an Active Call

    If you have a call on hold and an active call, you can transfer one of these calls to the other call, connecting the two callers. (This differs from a conference call because you no longer remain part of the call after the transfer.)

    With an active call and one or more calls on hold, press the xferLx softkey.
    • If you have only one call on hold, the call is transferred to the active party and you are disconnected.
    • If you have more than one call on hold, choose the held call you want to transfer by pressing the line button of the call on hold.
    Call Forwarding - Cisco SPA Handsets
    Cisco SPA Parameters

    Forwarding All Calls

    Using the "cfwd" sofkey:

    STEP 1 Press the cfwd softkey.
    STEP 2 Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required.
    STEP 3 Press the dial softkey.The LCD screen displays Calls Forwarded.

    Stopping Call Forwarding

    To stop forwarding calls, press the "-cfwd" softkey.

    Setting Do Not Disturb - Cisco SPA Handsets
    Cisco SPA Parameters

    Activating Do Not Disturb

    Using the "dnd" softkey:
    To activate Do Not Disturb, press the dnd softkey. The LCD screen indicates that Do Not Disturb is turned on for your phone.

    Deactivating Do Not Disturb

    Using the "-dnd" softkey:
    To deactivate Do Not Disturb, press the -dnd softkey.
    Cisco SPA - Using the Corporate Directory
    Cisco SPA Parameters STEP 1 Press the "dir" softkey, or press the Setup button and select Directory.
    STEP 2 Scroll to Corporate Directory and press the select softkey.
    STEP 3 Choose an entry and press the dial softkey. Press cancel to exit.
    Guide To: FTTC Engineer Installs
    Read Guide To: FTTC Engineer Installs.

    FTTC Install Guide
    Guide To: Call Recording Legal Requirements
    Read Guide To: Call Recording Legal Requirements.

    Read Document